EMAIL TRAIL GOES COLD
I ENDORSE Loretta Barnard's comments (Your say Dec 1).
I emailed Jason Falinski three times in two months about the shameful treatment of a 90-year-old by Telstra.
Each email got an automatic response. After two months, I received a phone call from a member of his staff who was perplexed that my three emails had received no response from Mr Falinski's office.
I was assured that Mr Falinski would contact my friend to express his concern and offer assistance.
Five months later, our patience is rewarded with a pre-recorded message promoting Jason.
Sue Martin. Avalon Beach
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